Fraud Hotline Services

As part of a commitment to developing services that meet client needs, BST has added a confidential fraud hotline service to its portfolio of business integrity and forensic accounting services for non-attest clients.

Studies during 1998, 2000, 2002, 2004 and 2006 by the Association of Certified Fraud Examiners found that the anonymous tip was the most common way unethical employee conduct was detected within organizations and that anonymous reporting mechanisms such as a hotline are vital to preventing unethical and fraudulent behavior. 

Clients who utilize the hotline service will have 24/7 access to a confidential toll-free phone number (1-866-430-9404), and secure on-line web form on BST's website (www.bstco.com/fraud), through which employees can report incidents of suspected fraud or employee misconduct.  All incidents reported through the telephone hotline or web form are completely confidential, and are forwarded immediately to the client for appropriate action.  BST will protect the identity of complainants requesting confidentiality to the extent permitted by law.

Calls placed to the Hotline using the toll-free number will be answered by trained BST case intake staff from 8:30 AM to 5:00 PM, Monday-Friday, excluding holidays.  Intake staff will ask each caller a series of prepared questions to determine the "who, what, when, where and how" of the events in question.  During off-hours, calls will be answered by BST's secure voice messaging system that also will prompt the caller to provide this specific information.    Callers may opt to remain anonymous, but will be asked to leave contact information or to call again in one week to allow for follow-up questions that might emerge from their employer's preliminary investigation of the initial complaint. 

Individuals may also access BST's secure website at and complete a detailed incident reporting form by entering a unique access code assigned to their employer.  When the form is completed, a confirmation page will be generated with a case ID that can be printed for future reference. 

By the close of the next business day following receipt of a telephone or web-based report, BST will provide a verbal summary of the information received to a person designated by the client.  A written summary will follow within 72-hours.  BST promptly will provide to the client any additional information received. 

If otherwise not deemed a conflict, BST may engage in various forensic or other consulting services in follow-up to a Hotline report, if requested by the client.  However, to avoid any potential conflict of interest, BST staff having any substantive involvement in the processing of a report will be precluded from participating in any subsequent forensic or other consulting services performed as a direct result of such report.

All questions relating to BST's Hotline or other Business Integrity Services should be directed to either Christopher Rosetti or Edward Dominelli at 518-459-6700.